In Call Center environment, FCR is properly
addessing the customer's need the first time they call, thereby eliminating
the need for the customer to follow up with a second call.

One quick glance at the FCR Dashboard   
informs management:   

• How well different regions are performing    
• Specific agent call resolution   
• The reasons which are most problematic to resolve   
• Which clients have been affected by non FCRs   
• Detailed information about the clients and the agents that they worked with.